Shimla Gets 24/7 Waterline: No More Office Runs!

Shimla residents can now breathe a sigh of relief. A new 24/7 helpline, 8767198000, has been launched by the Shimla Jal Prabandhan Nigam Limited (SJPNL) and SUEZ to address all water supply related issues.

This initiative eliminates the need for residents to physically visit SJPNL offices to lodge complaints. Trained executives will handle all calls, ensuring prompt attention to every query.

The helpline aims to drastically reduce response times and provide accurate information to consumers. This move is expected to significantly boost public trust in the city’s water management system.

The service, launched on July 12, 2025, is a welcome step towards improving the efficiency and transparency of essential service delivery in Shimla. This model could be replicated in other cities facing similar challenges, setting a benchmark for effective citizen engagement.

Karanveer Sharma

A dedicated journalist and legal expert with a passion for uncovering the truth and advocating for justice. With hands-on experience in investigative journalism, legal research, and case analysis, I possess a strong ability to break down complex legal and societal issues into clear, impactful narratives. My work is driven by a commitment to transparency, integrity, and empowering people with accurate, insightful information.